Video
Episode 13: myKaarma's Tech Video Grand Prix
Customers love tech videos, and Dealerships can see the difference! Discover the winners of this season's Tech Video Grand Prix!
FIXED OPS NEWS
The inside scoop
on myKaarma's unfair advantage
Customer Experience
Episode 12: myKaarma's Global Team
Discover how myKaarma's global team, with offices in the United States, Canada, and India, can offer effective solutions to dealerships everywhere.
Rich Samuels
Oct 25, 2024
Video
Episode 11: Getting Staff Buy-In
Discover how the #1 Cochran Dealer Group overcame staff reluctance towards new technology with teamwork and leadership in the auto industry. Gain...
Rich Samuels
Aug 29, 2024
Transportation
Episode 10: Pickup & Delivery—the Ultimate in Convenience
Discover the shift from convenience to necessity with Pickup & Delivery services in Episode 10 of myKaarma's journey towards efficiency in the...
Rich Samuels
Jul 1, 2024
BDC
Episode 9: Even in a Group BDC, Every Customer Can Feel Valued
Explore how the Keyes Family of Dealerships ensures every customer feels valued in their BDC, regardless of size, through efficient service and...
Rich Samuels
Jun 3, 2024
Video
Episode 8: SPRING 2024 Winners - Tech Video Shootout
Discover the Spring 2024 tech video winners and special performances in Episode 8. Follow us on Facebook and LinkedIn for the full videos!
Rich Samuels
May 6, 2024
Customer Experience
Episode 7: Automotive Service - Not a Fixed Journey
Explore the unpredictable journey of automotive service customer interactions. Dealerships must adapt to evolving customer expectations and internal...
Rich Samuels
Apr 1, 2024
Communications
Episode 6: Customized Tools - Keeping up with technology
Embrace change in the automotive industry by integrating customized tools to meet customer demands and stay ahead of technology trends.
Rich Samuels
Mar 4, 2024
Video
Episode 5: Multipoint Inspection Videos - digitized MPI forms are not enough
Discover why digitized MPI forms fall short in providing convenience to customers. Learn how to meet their expectations with multipoint inspection...
Rich Samuels
Feb 5, 2024
Payments
Episode 4: Keeping up with advanced payment processing trends
Explore the evolving landscape of payment processing trends in the automotive industry, addressing the need for flexible, convenient, and secure...
Rich Samuels
Jan 8, 2024
Customer Interaction
Episode 3: BDC efficiency tools make every customer #1
Enhance customer service at Mercedes-Benz of Los Angeles with BDC efficiency tools, ensuring every customer receives top priority and professional...
Rich Samuels
Dec 4, 2023
Customer Experience
Episode 2: Make educating customers about service needs a priority
Learn how BMW of Peabody prioritizes educating customers about service needs, including offering inspection videos to both customers and technicians.
Rich Samuels
Nov 6, 2023
Customer Experience
Episode 1: How to gain buy-in for new software solutions
Learn how Balise Lexus in Springfield gains staff buy-in for new software solutions in their service department, fostering collaboration and trust to...
Rich Samuels
Oct 2, 2023
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