Episode 9: Even in a Group BDC, Every Customer Can Feel Valued

BDCs may come in all sizes, but they’re faced with the same challenges—serving both old and new customers efficiently and ensuring their satisfaction. The Keyes Family of Dealerships, part of the Lithia Automotive Group, operates a BDC with about thirty agents managing nine stores in Los Angeles. They’ve found a solution that helps ensure EVERY customer feels like they matter.

In today’s segment, join myKaarma's Vice President of Engineering and R&D, Animesh Pathak, as he visits the Keyes BDC in Van Nuys, where 30 agents manage communications for nine stores. Discover how Keyes, part of the Lithia Automotive Group, utilizes myKaarma's advanced BDC inbox to streamline operations and improve customer service.

See firsthand how myKaarma’s technology helps interpret, route, and automate customer calls, emails, and texts, ensuring they reach the right person quickly. Learn how this system has transformed communication for Keyes' diverse team, covering brands like Lexus, Toyota, BMW, Mercedes, Audi, Hyundai, and Acura.

Hear from the BDC staff about the benefits of using myKaarma, including reduced voicemails, increased customer engagement through texting, and the ability to handle communications in multiple languages. Discover how features like "send later" have optimized their workflow, allowing for more efficient appointment bookings and better customer interactions.

Watch now to see how myKaarma helps Keyes deliver world-class service and make every interaction exceptional.