Enhance customer service at Mercedes-Benz of Los Angeles with BDC efficiency tools, ensuring every customer receives top priority and professional assistance.
In a busy dealership like Mercedes-Benz of Los Angeles, the BDC is faced with the overwhelming task of serving new customers, meeting the needs of existing customers, answering routine status calls, and responding efficiently and professionally to everyone. In this episode, we look at one solution that helps customers feel they’re #1 each time they call the dealership.
In today’s segment, myKarma’s Vice President of Engineering and R&D, Animesh Fateh, takes us to Mercedes Benz of Los Angeles, one of the busiest Mercedes dealerships in the country. Discover how they overcame significant customer interaction challenges with the help of myKaarma's innovative tools.
Join Animesh as he speaks with Tino Evazian, the BDC Manager, about their streamlined processes and the transformative impact of myKaarma. Learn how myKaarma has revolutionized their inbound and outbound call management, drastically reducing the time and effort required to handle customer inquiries and appointments.
From automating status updates to enabling quick responses with text messaging, see how myKaarma’s solutions save time, reduce stress, and enhance the overall service experience. Understand how this has allowed their service advisors to focus on bringing in more customers and providing exceptional service.
Watch now to explore how Mercedes Benz of Los Angeles leverages myKaarma for world-class performance.
Learn how BMW of Peabody prioritizes educating customers about service needs, including offering inspection videos to both customers and technicians.
Embrace change in the automotive industry by integrating customized tools to meet customer demands and stay ahead of technology trends.
Explore the unpredictable journey of automotive service customer interactions. Dealerships must adapt to evolving customer expectations and internal...