Strategy
Working Backwards: Why it is so important in product design
Discover the power of working backwards in product design, inspired by the Toyota Production System.
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Payments
The State of Dealer Payments: 2024
myKaarma launched the state of dealer payments study. Payment technology is advancing. See how your dealership compares.
Panos Kotselas
Jan 3, 2024
Customer Experience
Turning Trust Points into Touch Points
Trust points are critical in building trust with customers. Their interaction is an opportunity to deliver the best experience possible.
Matt Bateman
Dec 19, 2023
Payments
Understanding Payments Integration in Dealer Management Systems: myKaarma’s Surcharge Advantage
Say goodbye to credit card processing fees with myKaarma's DMS integrated credit card surcharge program for franchise auto dealers.
Panos Kotselas
Dec 14, 2023
AI
Enhancing Franchise Auto Dealer Service Performance with AI Technology
See how AI technology is revolutionizing franchise dealer service, enhancing communication, appointment scheduling, and customer experiences.
myKaarma Team
Nov 16, 2023
Payments
Mercedes-Benz Makes It Easy To Finance with FlexPay
Mercedes-Benz customers can finance vehicle repairs, parts, and service contracts using myKaarma’s Affirm integration. Learn More.
myKaarma Team
Oct 4, 2023
How To
6 Steps to Set Up a Service BDC For Any Size Dealership
Following these 6 easy steps will allow a dealership of any size to set up and benefit from the rewards a Service BDC can deliver.
myKaarma Team
Jul 13, 2023
How To
How To Get More From Your Automotive BDC Efforts
An automotive business development center (BDC) is an integral part of your dealership’s success. Learn how to maximize yours!
myKaarma Team
Feb 8, 2023
Payments
The Right Automotive Payment Processor Will Help Your Dealership Thrive
Tired of dealing with long payment processing times and high fees that eat into your auto dealership's profits? Here are some tips to help.
Panos Kotselas
Dec 19, 2022
Customer Experience
Convenience is King for Your Dealer Auto Service Department
Convenience is King, and as long as it is paired with a fair price, it wins every time in your dealer auto service department.
myKaarma Team
Nov 28, 2022
Customer Experience
10 Ways to Achieve Automotive Service Excellence with Great Customer Service
Do you want to achieve automotive service excellence? You must offer outstanding customer service. Here are some tips to help you.
myKaarma Team
Oct 5, 2022
Video
How to Get Team Buy-In For A Successful Automotive Technician Video Program
Team buy-in is important for launching a successful Automotive Technician Video program. Learn how to get your team ready for a successful launch.
myKaarma Team
Apr 13, 2022
Customer Experience
Customer Satisfaction Benefits for Auto OEMs and Their Dealers
Learn about customer satisfaction benefits for auto manufacturers and their dealers and how you can improve your customer satisfaction index.
myKaarma Team
May 26, 2021
Communications
Service Departments Capture Text Messages Sent to Landline with TextDirect
TextDirect users at Suto Dealer Service Departments can now capture text messages from customers even when sent to the landline.
myKaarma Team
May 17, 2021
Mobile
Mobile Service Software Brings Vehicle Service to Customers
Mobile Service Software for Auto Dealers brings vehicle service to the customer's preferred location, opening the service drive for more repairs.
myKaarma Team
Feb 23, 2021
Payments
Winning In A Touchless Environment
Winning in a touchless environment addresses Auto dealers concerns about how to adjust their service business during the pandemic and into the future.
myKaarma Team
Dec 23, 2020
Partner
myKaarma Partners with CardConnect
ProfitNet integration with myKaarma enables near-instantaneous communication between body shops and their customers.
myKaarma Team
Dec 8, 2020
Partner
myKaarma Collaborates with Axalta and Auto Dealer Body Shops for ProfitNet Management System Integration
ProfitNet integration with myKaarma enables near-instantaneous communication between body shops and their customers.
myKaarma Team
Oct 19, 2020
How To
Car Dealership Profit Margins: 5 Secret Drains
Car dealership profit margins are a constant concern while trying to navigate the new normal created by the pandemic.
myKaarma Team
Sep 28, 2020
Mobile
Mobile-First: The Only Way to Talk to Customers
Mobile-First is how your customers interact with you. If your website is not mobile, you are potentially disappointing 94% of your customers.
Ujj Nath
Sep 14, 2020
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