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Fixed Ops insights
Navigate the changing automotive landscape with strategies for dealerships to thrive amidst the rise of EVs and declining service lane traffic....
Explore the power of iterative "Teacher-Customer" feedback in product design, from idea validation to market testing. Learn how this approach...
Discover the power of working backwards in product design, inspired by the Toyota Production System.
Tire sales are one of the staples for service departments, including mounting, balancing, and alignments. Tire sales are a price leader for your...
A status quo mindset will not sustain you. Consumers change and vote with their wallets. You must adapt to avoid missing out on industry shifts.
In the early 1990s, Wi-Fi was in its infancy. Cisco had to prove the Internet could save companies money, and that its products could help.
Have any of you had success with QR Code technology? By some reports they are making a comeback. But, for others they are “the herpes of mobile...
Auto industry change with self-driving cars, companies such as Uber entering the field, and the decline of oil-dependent vehicles, is upon us.
$1000 Toilet Seat? If you step back, look at any product or process, and get rid of the underlying assumptions, you can innovate just about anywhere.
Process change may be needed. Most dealerships conduct a multi-point inspection and inform customers of needed repairs. What happens next?
Are you suffering form Amazon Expectations? Many of us are used to getting everything delivered to us. What about auto service?
As an industry, we’re witnessing the largest shift and money grab in history — from the likes of Carvana, Blinker, and Fair, to the possible
According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership...
Do you think retail is changing, or do you believe that continuing to do the same thing will allow you to prosper as you have
Does anyone remember when some car dealers didn’t think websites were valuable? It really wasn’t that long ago. Now, every car dealer from the largest
One of the most pressing technological and ethical questions across most industries – including automotive – is when Artificial Intelligence (AI) and...
Tips for small dealerships on how to compete with large auto groups by providing personalized service, improving communication, and offering unique...
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