Your guide to
Fixed Ops insights
Navigate the changing automotive landscape with strategies for dealerships to thrive amidst the rise of EVs and declining service lane traffic....
Discover the power of effective email communication in driving outcomes and reducing noise in business operations
Explore the power of iterative "Teacher-Customer" feedback in product design, from idea validation to market testing. Learn how this approach...
Unlock the future with AI Chat and Voice Bots in service APIs, revolutionizing convenience and efficiency in our fast-paced world.
Discover the power of working backwards in product design, inspired by the Toyota Production System.
Mobile-First is how your customers interact with you. If your website is not mobile, you are potentially disappointing 94% of your customers.
Fed up with the chatbots on dealer websites? Many websites could use some chatbot best practices that would improve customer experience!
Don't ask me too many questions when I schedule an appointment for dealer service. Is your auto dealer appointment scheduler a frustrating experience?
Does your customer experience software remove friction from a positive customer experience or add friction for your customers and staff?
Change can certainly be hard to confront. The mass transition from horse-powered transportation to automobiles took about 50 years.
Would you like to hear a ridiculous, unbelievable ROI statement? Well, one luxury brand dealership integrated technician videos into its service...
Tire sales are one of the staples for service departments, including mounting, balancing, and alignments. Tire sales are a price leader for your...
In the early 1990s, Wi-Fi was in its infancy. Cisco had to prove the Internet could save companies money, and that its products could help.
Have any of you had success with QR Code technology? By some reports they are making a comeback. But, for others they are “the herpes of mobile...
Auto industry change with self-driving cars, companies such as Uber entering the field, and the decline of oil-dependent vehicles, is upon us.
Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. Automotive Dealers should too!
Learn why you should consider the convenience of Pickup & Delivery at your dealership service department. It is not just for high-end customers.
Learn why dealers should care about Tesla's growing market share and prepare for potential industry shifts.
Incentivization & teamwork requires some thought to realize profits. Be careful what you incentivize to increase profits.
Tips for small dealerships on how to compete with large auto groups by providing personalized service, improving communication, and offering unique...
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