Episode 8: 2024 WINNERS - Tech Video Shootout

Congratulations winners! Here are the highlights for our tech video winners and some unique special category performances. Follow us on Facebook and LinkedIn to watch for each winner’s complete video. They will post prior to NADA 2024.

Welcome to a special awards edition of My Karma Fixed Ops News! I’m Suzanne Rogers, customer engagement manager at myKaarma, here to celebrate the outstanding contributions of our technicians in enhancing customer service in the service lane.

In this episode, we showcase the winning entries from our tech video contest, highlighting the incredible impact of clear communication and thorough inspections. See how these videos have led to significant uplifts in repair orders and customer satisfaction:

• Lindsey Acura: A standout example of using an all-green inspection approach, where the technician personally guides the customer through recommendations, resulting in an $1,800 uplift.
• Express Shop: A comprehensive inspection that not only sold immediate work but also laid a foundation for future services, achieving a $962.88 uplift.
• Special Categories: From a Rolls Royce inspection that sold $30,000 worth of work to a dealership in Puerto Rico engaging customers in their preferred language, our special interest winners showcased exceptional service and communication.

These winners share a commitment to excellent customer service, evident in their effective communication and expertise. It has been a pleasure to be part of this process and recognize their achievements.

Stay tuned for the complete video inspections to be posted on our LinkedIn and Facebook pages. Thanks for joining us, and we look forward to seeing you at NADA!