Enhancing Dealership Experiences with ServiceConnect and BDC Inbox

TL;DR:

• Digital tools like ServiceConnect and BDC Inbox are revolutionizing dealership operations, improving customer service, efficiency, and business growth.
• These tools automate routine tasks, freeing up staff time for more important aspects of the business.
• ServiceConnect and BDC Inbox improve communication channels, ensuring prompt and efficient response to customer queries.
• Integration of these tools with other dealership operations provides a seamless experience for customers.
• ServiceConnect connects the service department with customers for real-time updates and communication regarding vehicle services.
• BDC Inbox serves as a unified inbox for all dealership communications, ensuring no message or query goes unnoticed.
• Setting up a meeting can allow dealerships to explore these tools' features, understand their integration into current operations, and see their transformative impact firsthand.

Introduction

In today's fast-paced business environment, dealerships require more than just a physical presence to meet their customer's needs. Digital tools like the ServiceConnect and BDC Inbox are revolutionizing the way dealerships operate, bringing about significant improvements in customer service, efficiency, and overall business growth.

Value Addition to the Dealership

By automating routine tasks, these tools free up staff time, allowing them to focus on more important aspects of the business. These tools also improve communication channels, ensuring that customer queries are addressed promptly and efficiently. Furthermore, the integration of these tools with other dealership operations provides a more seamless experience for customers, fostering greater loyalty and repeat business. We want to start more valuable conversations with potential customers in your area that translate to your improvements in dealerships bottom line and the metrics listed below:

• Ability to automatically complete outreach related tasks so your team saves time!
  • Average ServiceConnect Dealers (send out around 3K follow up messages/month) save around 45 hours each month by leveraging ServiceConnect to complete outreach tasks!
• Ability to create custom campaigns that improve customer loyalty!
  • An average dealer has been able to get at least 11% of the followed-up customer return at the dealership within 90 days of ServiceConnect Campaign Completion!

The Working Mechanism

ServiceConnect and BDC Inbox function by providing a streamlined platform for communication and task management. ServiceConnect, as its name suggests, connects the service department with customers, allowing for real-time updates and communication regarding vehicle services. On the other hand, BDC Inbox serves as a unified inbox for all dealership communications, ensuring that no message or query goes unnoticed. With their intuitive interfaces and easy-to-use features, these tools simplify dealership operations and make customer service a breeze.