Press Release, Feb 12th, 2024
myKaarma and Logitrac Partner to Bring a Streamlined Experience to Automotive Service Providers
myKaarma, the leading customer interaction management solution for fixed operations and Logitrac, the most innovative fleet management provider, today announced powerful integration touchpoints to once again improve the service experience for vehicle owners and dealership employees.
The enhanced partnership is a completely integrated solution. It is now possible to access Logitrac through a built-in tab in the myKaarma application. All Logitrac features such as pucks, zones, alerts, and charges for tolls are a click away without having to sign into a separate system.
Dealership employees can access all features the same way they would access native myKaarma features at customer arrival, such as check-in, vehicle walk-around videos, payments pre-authorizations, mobile payments, and more.
“We are thrilled to bring this partnership to our dealer base,” said Ujj Nath, CEO and founder of myKaarma, “with this integration, dealers can eliminate costly time and expense at their loaner car desk and provide a streamlined experience between a service advisor and vehicle owner. By reducing duplication of work, everything works faster and more efficiently, and during peak times, the loaner car can be handled by the service advisor directly.”
Michael Harrell, CEO and Founder of Logitrac, echoed Nath’s sentiments, emphasizing the seamless integration of Logitrac’s fleet management platform into myKaarma. Leveraging myKaarma’s advanced APIs, Logitrac can now provide all the benefits of its platform within the myKaarma solution, aligning seamlessly with the workflow of service advisors.
As the automotive industry continues to evolve, myKaarma and Logitrac remain at the forefront, driving innovation and excellence in dealership operations.