TEANECK, NJ – UVeye, creator of an AI-driven automated vehicle inspection platform, recently announced its strategic partnership with myKaarma, an innovator in service lane technology solutions.
This collaboration aims to significantly enhance the dealership service experience by integrating UVeye’s advanced, AI-powered inspection technology with myKaarma’s comprehensive communication, payments, and service lane tools—straight to a car owner’s phone.
The integration allows dealerships to streamline their service process and instantly share detailed inspection data with customers, with easy-to-understand, visual reports on drivers’ smartphones. This not only enhances customer satisfaction by fostering greater trust and transparency, but simplifies operations for service advisors by reducing the need for manual data entry and saving between 10-15 minutes per vehicle.
Some of the issues detected by UVeye include: underbody diagnostics such as leaks, broken parts, or rust patterns; tire issues such as worn tires, uneven wear patterns, sidewall damages, bulge or cuts in the rubber; and exterior issues such as scratches or dents.
“While we expand our reach and install our systems at thousands of dealerships across the USA, our partnership with myKaarma is pivotal in our mission to revolutionize customer service and transparency at dealerships,” said Amir Hever, CEO of UVeye. “By combining our automated inspection systems with myKaarma’s ultra user-friendly communication platforms, dealerships can provide detailed inspection reports directly to customers through apps, email, text, and phone calls.”
When a customer drives through a UVeye system, the myKaarma platform allows the dealership to send inspection results directly to the customer’s phone. This process not only enhances customer satisfaction by providing immediate updates, but also increases transparency.
Customers receive a welcome text alongside their inspection results enabling them to conveniently review their vehicle’s condition on their phone and easily share the results for second opinions, adding openness and transparency like never before.
“This collaboration with UVeye underscores our commitment to innovation in the automotive service industry. Together, we’re setting a new standard for how dealerships communicate with their customers, ensuring every vehicle is inspected thoroughly and every customer is informed,” said Ujj Nath, CEO of myKaarma.
#1 Cochran in Pennsylvania will be among the first dealer groups to benefit from the integration. Customers coming in for service appointments will be able to receive complete condition and safety reports at no extra charge.
“Looking ahead, the integration of UVeye and myKaarma’s technologies promises to revolutionize our service operations. We anticipate providing our customers with instant, comprehensive inspection data on their phones, significantly boosting transparency and elevating the entire service experience,” said David Bernardini, Corporate Strategy Director for #1 Cochran.
Future enhancements to the integration will further embed UVeye’s inspection data into myKaarma’s platform. myKaarma’s MPI product, providing video inspections to customers, will be automated using UVeye’s detection technology, offering an enhanced MPI experience to dealerships. Additionally, UVeye plans to integrate its leads into myKaarma’s BDC product, allowing dealerships to easily contact strong prospects provided by UVeye.
UVeye is the world’s first fully automated suite of vehicle inspection systems. The company’s AI-powered drive-thru systems can detect external or mechanical flaws and identify damages, modifications, or foreign objects under and around a vehicle within seconds.
UVeye is installed at hundreds of dealerships, auction, and fleet sites across the United States and around the world. In May 2023, the company announced a $100M Series D, bringing its total funding to $200M. Amazon has recently announced a roll out of hundreds of inspection systems at their last mile delivery sites. UVeye is backed by, and partners with, some of the largest car manufacturers in America. For more information visit: www.UVeye.com.
*This article was originally published on Digital Dealer.