UVeye, creator of an artificial intelligence-driven automated vehicle inspection platform, entered a strategic partnership with myKaarma, a provider of service lane technology solutions, to enhance the dealership service experience. The collaboration integrates UVeye's artificial intelligence-powered inspection technology with myKaarma's communication, payments and service lane tools – straight to a car owner's phone.
In addition to customers getting inspection data on their phones, the companies say their collaboration simplifies service advisers operations by reducing the need for manual data entry and saving up to 15 minutes per vehicle.
The integration allows dealerships to streamline their service processes and share detailed inspection data with customers, with easy-to-understand, visual reports on drivers’ smartphones. This is designed to not only enhance customer satisfaction by fostering greater trust and transparency, but also to simplify operations for service advisers by reducing the need for manual data entry and saving up to 15 minutes per vehicle. Some of the issues detected by UVeye include: underbody diagnostics, such as leaks, broken parts or rust patterns; tire issues, such as wear, uneven wear patterns, sidewall damages, bulge or cuts in the rubber; and exterior issues, including scratches or dents.
“While we expand our reach and install our systems at thousands of dealerships across the USA, our partnership with myKaarma is pivotal in our mission to revolutionize customer service and transparency at dealerships,” said UVeye CEO Amir Hever. “By combining our automated inspection systems with myKaarma's ultra user-friendly communication platforms, dealerships can provide detailed inspection reports directly to customers through apps, email, text, and phone calls.”
When a customer drives through a UVeye system, the myKaarma platform allows the dealership to send inspection results directly to the customer's phone. The process can enhance customer satisfaction by providing immediate updates and increases transparency. Customers receive a welcome text alongside their inspection results, enabling them to review their vehicle’s condition on their phone and easily share the results for second opinions, adding openness and transparency.
"This collaboration with UVeye underscores our commitment to innovation in the automotive service industry. Together, we're setting a new standard for how dealerships communicate with their customers, ensuring every vehicle is inspected thoroughly and every customer is informed,” said myKaarma CEO Ujj Nath.
#1 Cochran in Pennsylvania will be among the first dealer groups to use the technology. Customers coming in for service appointments will be able to receive complete condition and safety reports at no extra charge.
"Looking ahead, the integration of UVeye and myKaarma's technologies promises to revolutionize our service operations. We anticipate providing our customers with instant, comprehensive inspection data on their phones, significantly boosting transparency and elevating the entire service experience," said #1 Cochran Corporate Strategy Director David Bernardini.
Future enhancements to the integration will further embed UVeye’s inspection data into myKaarma’s platform. MyKaarma’s MPI product, providing video inspections to customers, will be automated using UVeye’s detection technology. Additionally, UVeye plans to integrate its leads into myKaarma’s BDC product, allowing dealerships tov contact strong prospects provided by UVeye.
This article was originally published on Providers & Administrators.