Customer service interaction with your dealership does not always follow fixed journeys. Dealers need to evolve and adapt to changes in customer expectations and adjust internal processes.
In today’s segment, we explore what keeps customers loyal to a specific dealership. Whitten Brothers in Virginia has found that an exceptional service experience is key. Discover how they replicate their success across multiple locations by integrating myKaarma’s customizable tools.
Follow us to Whitten Brothers CDJR and Mazda in Richmond, where our trainers are implementing myKaarma’s solutions. Learn how this customer-centric approach allows dealerships to design workflows that cater specifically to their needs and enhance the overall customer experience.
See firsthand how myKaarma’s flexible system contrasts with rigid competitors, enabling Whitten Brothers to evolve and adapt. Hear from technicians and staff about the positive impact of these changes and how the dealership fosters a culture of continuous improvement.
As Mark Twain once said, "The secret to success is to find out where people are going and get there first." Watch now to see how Whitten Brothers has been ahead of the curve for over a century.