September 2024 myKaarma Product Updates: AI Video Enhancements, Streamlined Communication, and Robust Security for Your Dealership

This month, we're rolling out several new features designed to streamline communication, bolster security, and optimize customer relationships. Here's a breakdown of what's new.

1. AI-Enhanced Technician Videos: Summaries, Noise Cancellation, and Closed Captions

Video communication is one of the most powerful tools for building trust with your customers, and we're taking it to the next level with new AI-powered enhancements:

• AI Summaries: Now, technician videos are more accessible than ever. Our system automatically generates a written summary based on video transcriptions, allowing customers to quickly understand the key points without needing to watch the full video.
• Noise Cancellation: Background noise can obscure important information. With AI-powered noise cancellation, your videos will be clearer, making it easier for customers to hear and understand your recommendations.
• Automatic Closed Captions: We’re introducing closed captions, time-matched with video transcriptions, so your customers can follow along without needing audio—perfect for customers reviewing videos in noisy environments or while multitasking.

By making videos more accessible and clear, we help ensure your customers are fully informed and confident in their service decisions. This feature will be enabled for all myKaarma dealerships by the end of the month.

2. Streamline Communication with @Mentions and Team Tagging

Efficient internal communication is critical to smooth operations, and our new messaging features help your team stay connected while reducing unnecessary noise:

• @Mentions: Notify specific team members directly in Conversations or Repair Orders to ensure messages reach the right people quickly.
• Team Tagging: Set up your dealership’s employees as teams (e.g., "Parts Counter") to notify an entire group with one mention, streamlining communication across departments.

These features cut down on irrelevant notifications and ensure that the right people are always in the loop, improving the efficiency of your internal processes.

3. Improved Security with Single Sign-On and Multi-Factor Authentication

In today's digital world, security is more important than ever. We're introducing two features that significantly enhance your dealership’s data security:

• Single Sign-On (SSO): Streamline login by allowing users to access myKaarma with a single set of credentials through trusted identity providers like Okta, Azure, or Duo.
• Multi-Factor Authentication (MFA): Add an extra layer of security by requiring users to verify their identity through a secondary method, such as a code from an app like Google Authenticator or Authy.

These features reduce the risk of unauthorized access and ensure that only authorized personnel can log into your system, protecting your dealership’s sensitive data. By the end of this month, all dealerships will be required to implement either SSO or MFA.

4. Building Stronger Customer Relationships with ServiceConnect

Effective customer communication is the key to building long-term loyalty. Our new ServiceConnect tool can help you reach that goal. Here's what it offers:

• Automated Rules Engine: Automatically send follow-up messages for declined services, missed appointments, or routine maintenance reminders, ensuring consistent and personalized communication.
• Bulk Upload: Leverage complete control over your dealership’s data— create custom outreach tasks that drive customer engagement.
• Double Opt-In Compliance: With industry-leading opt-in/out technology, you can ensure all customer conversations are legally compliant.

ServiceConnect makes it easier for your team to manage customer relationships, drive engagement, and increase appointment bookings while saving time with automation. Interested in learning more? Contact your Performance Consultant for a walkthrough.

Conclusion: Take Advantage of These New Features

All of these updates—AI-powered video enhancements, improved internal messaging, security upgrades, and ServiceConnect—can make your dealership more efficient, secure, and customer-friendly. These features will be automatically enabled for all myKaarma dealerships by the end of the month. If you'd like to activate any of these features sooner, simply contact your Customer Engagement Manager.

At myKaarma, we’re committed to helping your dealership succeed by providing cutting-edge tools that improve communication, security, and customer satisfaction. Stay tuned for more updates, and don’t hesitate to reach out if you have any questions or feedback.

For more details on how to use these features, check out the myKaarma Help Center or contact your Customer Engagement Manager or our support team at support@mykaarma.com.