Vehicle owners want a seamless experience when it comes to servicing their cars.. To meet these expectations, dealerships need to provide not just quality repairs but also convenient and flexible payment options. The myKaarma-Sunbit integration offers a robust solution that combines state-of-the-art service lane technology with flexible financing. This blog takes a closer look at how this integration works and the benefits it brings to both dealerships and customers.
Overview of the myKaarma-Sunbit Integration
The integration between myKaarma and Sunbit is designed to simplify the service and payment process for both dealerships and their customers. This seamless integration operates across multiple touchpoints within the myKaarma platform, ensuring that customers have access to flexible financing options at every stage of their service experience.
Key Components of the Integration:
- Automated Welcome Email: The integration starts with an automated welcome email sent to customers, informing them of the available financing options through Sunbit. This early communication sets the stage for a smooth and informed customer journey.
- ServiceCart™ Premium Integration: Sunbit is integrated directly into myKaarma’s ServiceCart™ Premium Video MPI product. When customers review their repair orders, they are presented with the option to finance their payments over time, with the financing offer prominently displayed for orders over a certain threshold (the default is $60 but can be changed to nearly any amount requested by the dealer).
- Online Payment Link: The integration extends to the myKaarma online payment link, where customers can easily select Sunbit as their payment method. This page provides customers with a clear view of their financing options and the flexibility to complete the payment process from their own devices.
Benefits to Both Dealerships and Customers
The myKaarma-Sunbit integration offers a range of benefits that positively impact both dealerships and their customers:
For Dealerships:
- Increased Repair Order Conversion: By offering flexible financing, dealerships can convert more repair orders that might otherwise be declined due to cost concerns. This leads to increased revenue from both service and parts departments.
- No Additional Costs: The integration with Sunbit comes at no additional cost to dealerships, making it a financially attractive option. Dealerships can offer this financing solution without worrying about setup or maintenance fees, and they receive payment via ACH without delay.
For Customers:
- Financial Flexibility: The integration provides customers with the option to pay for their repairs over time, easing the financial burden of unexpected vehicle maintenance. With high approval rates and no hard credit checks, customers can feel confident in their ability to manage their repair costs.
- Enhanced Satisfaction: The seamless and transparent payment process contributes to a better overall service experience. Customers are more likely to approve necessary repairs when they have access to manageable payment options, leading to higher satisfaction and loyalty.
Conclusion
The myKaarma-Sunbit integration exemplifies the power of combining advanced service lane technology with customer-friendly financing solutions. By providing a seamless experience from start to finish, this integration helps dealerships increase their repair order conversions while enhancing customer satisfaction.
Dealerships looking to elevate their service operations should consider implementing the myKaarma-Sunbit integration.