When it comes to keeping customers happy and operations running smoothly, the service lane is where it all starts. Nissan understands that, and that’s why they’ve partnered with myKaarma to bring some serious tech upgrades to their dealerships across the country. We’re excited to announce that myKaarma is now a certified partner for Nissan’s NCAR Service Program. Nissan dealerships can now use myKaarma’s advanced tools to make their service lanes more efficient, improve the overall customer experience, and boost employee productivity—all at the same time.
What This Certification Means for Nissan Dealerships
As a certified partner for Nissan, myKaarma is uniquely positioned to transform the service experience at participating dealerships. Our solutions streamline dealership operations while improving customer satisfaction. In fact, myKaarmas enhances every touchpoint in the service lane.
Key myKaarma Features Now Available:
- Scheduler+ Optimizes service appointments through a streamlined interface, optimizing efficiency and minimizing downtime.
- Online Payments offers a convenient and secure method for customers to pay for services, reducing friction in the payment process.
- Mobile Check-In Simplifies the service check-in process with a mobile solution that upgrades both dealership and customer experiences.
- ServiceCart Premium Video MPI offers Technicians the ability to record video inspections and recommended services directly to the customer, creating transparency and building trust.
Impact on Dealership Operations: With myKaarma’s tools, Nissan dealerships can harness the power of technology to create a seamless service lane experience that boosts productivity and delivers unmatched customer satisfaction.
Financial Incentives for Dealerships
To help dealerships maximize their service lane efficiency, Nissan is offering generous incentives to help them move forward with myKaarma’s certified solutions.
NCAR Service “Test Drive” Demo Incentive:
- Eligible Dates: October 1, 2024 – December 31, 2024.
- Incentive Details: Eligible dealerships can schedule and view demos with myKaarma and earn a $500 incentive. If the dealership implements myKaarma, they will receive $2000 towards installation fees.
- Eligibility: This program is intended for dealerships not currently enrolled with a certified NCAR vendor.
Real Results From Dealerships
Dealerships utilizing myKaarma’s certified solutions have reported significant improvements across key service metrics. The benefits of adopting our technology are clear:
Key Metrics Improved:
- +7% Increase in $/CPRO: Cost per repair order has risen significantly, highlighting improved service efficiency.
- +7% in 10-Year Service Retention: Better service leads to long-term customer loyalty.
- +2% in CSI Service KPI: Increased customer satisfaction, measured directly through service KPIs.
- +5% in Fixed Absorption: Enhanced financial performance by capturing more service revenue.
- +25% in Service Advisor CSI: Better tools lead to happier customers and improved service advisor ratings.
- 10–20% Improvement in Sales Effectiveness on Service Lane Commodities: myKaarma’s tools help service advisors more effectively present and sell needed services.
Why Dealerships Should Choose myKaarma
With Nissan’s NCAR Service Program certification, myKaarma is recognized by this prominent industry leader as a trusted provider of technology solutions to enhance service lane operations. Certification means that myKaarma’s is:
- Trusted by an Industry Leader: Being certified by Nissan speaks volumes about the value of our solutions.
- Offering Advanced Tools for Enhanced Service: Our technologies, like Scheduler+ and ServiceCart Video MPI, set a new benchmark for efficiency and transparency in the service lane.
- Focused on Customer Experience: myKaarma’s end-to-end solutions are designed to make every interaction effortless for customers, leading to increased satisfaction and loyalty.
Conclusion
myKaarma’s certification as a partner for Nissan’s NCAR Service program opens up new opportunities for dealerships to enhance their service lanes, boost efficiency, and maximize profitability. Our advanced technologies help dealerships of all sizes deliver a superior service experience.
Ready to see how myKaarma can revolutionize your service lanes? Schedule Your Demo Today and take the first step towards transforming your dealership’s service operations.